Return &Cancellation Policy

All event passes and tickets purchased through our website are issued for specific events, dates, and venues.

Due to the nature of event bookings, event passes and tickets are generally non-refundable and non-returnable once the payment has been successfully completed.

Please review the event details, date, venue, ticket/pass category, and quantity carefully before completing your purchase.

Once an event pass or ticket has been purchased, cancellation requests initiated by the customer may not be eligible for a refund.

Tickets or passes that are unused, partially used, lost, damaged, or not presented at the venue will not ordinarily qualify for a refund.

If an event is cancelled by The OAK Project, we will communicate the available options to registered ticket holders.

Depending on the circumstances, we may offer:

• A full or partial refund;
• Transfer of the ticket to a rescheduled event; or
• Another appropriate resolution communicated by The OAK Project.

If an event is postponed or rescheduled, tickets purchased for the original event may remain valid for the new date, subject to the communication issued by The OAK Project.

Where a refund has been approved, the refund will generally be processed to the original payment method used for the transaction.

Approved refunds will be credited within 7–8 business days to the original source of payment used for the transaction.

The actual time taken for the refunded amount to appear in your bank account, card account, UPI account, or other payment method may vary depending on the relevant bank, card issuer, UPI provider, or payment gateway.

Any applicable payment gateway charges, transaction charges, or other non-refundable fees may be deducted where permitted.

If your account has been debited more than once for the same transaction, please contact us with the relevant transaction details.

After verification, any confirmed duplicate payment may be refunded through the appropriate payment channel.

If a payment has failed but the amount has been debited from your account, please allow the payment gateway or bank's normal settlement period for automatic reversal.

If the amount is not reversed within the expected period, please contact us with your transaction details.

Customers are responsible for providing accurate information while purchasing or registering for an event.

The OAK Project will not be responsible for issues arising due to incorrect or incomplete information provided by the customer, including incorrect name, phone number, email address, or other registration details.

Event passes or tickets may not be transferable unless The OAK Project specifically permits ticket transfers for the particular event.

Any approved transfer must comply with the instructions and deadlines communicated by The OAK Project.

Promotional, complimentary, donor, sponsor, or special-category passes may be subject to additional terms and conditions.

Such passes may not have any cash value and may not be eligible for refund or exchange.

For any payment, ticket, cancellation, or refund-related enquiry, please contact us with:

• Full Name
• Registered Email Address
• Phone Number
• Order/Transaction ID
• Event Name
• Date of Purchase
• Details of the issue

We will review your request and respond as soon as reasonably possible.

The OAK Project reserves the right to modify or update this Return & Cancellation Policy at any time.

Any changes will be published on this page with the updated Last Updated date.

If you have any questions regarding this policy or your purchase, please contact:

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